Harter is the primary researcher and author of the first meta-analysis to investigate the relationships between work unit employee engagement and business results. This study, which is updated periodically, currently covers 32,000 business units in 44 industries and 26 countries. He is coauthor of “Manage Your Human Sigma,” published in the Harvard Business Review (July/August, 2005). This groundbreaking management approach assesses and improves the quality of the employee-customer encounter.
Since joining Gallup in 1985, Harter has authored or coauthored more than 1,000 research studies for profit and nonprofit organizations on employee engagement and talent and on topics in industrial and organizational psychology and wellbeing. His specialties include psychological measurement and the estimation of the practical effect of management initiatives.
Harter received his doctorate in psychological and cultural studies in quantitative and qualitative methods from the University of Nebraska-Lincoln. He has served as an adjunct faculty member at the University of Nebraska-Lincoln.